Cancellations & Refunds
We understand life happens and you may need to cancel. When we hold a spot for you, we often turn away others. Therefore, we approach cancellations and refunds as follows:
- Full payment is required for each 1-night stay, guest suite reservation, and for any add-ons.
- Stays of 2 nights or more require a 50% deposit.
- Reservations which occur during a holiday weekend** require full payment and are non-refundable.
- Cancellations made 21+ days prior to arrival will receive a full refund (less a $25 administrative fee).
- Cancellations made within 20 days of scheduled arrival date will not receive a refund.
** Holiday weekends are those which include Memorial Day, Father’s Day/Juneteenth, Independence Day, or Labor Day. Policies may differ for long-term stays. Any unpaid balance is due at check-in. Most refunds are issued within 7 business days to the original form of payment. No refunds for no-shows, travel delays, or inclement weather. All policies are at the discretion of management and may change at any time without notice.
Terms & Conditions
We believe all guests are entitled to quiet, safe, and peaceful enjoyment of the resort and surroundings. Therefore, all those on the premises are subject to our rules & policies. Review and download a copy of our Terms & Conditions.
Discounts
Save an additional 10% off our standard rates for those who qualify. Discount requests must be made at each time of booking – whether in-person or via phone. When booking online, you must enter the promo code on the payment screen. Please be prepared to show proof of eligibility at check-in.
- AAA Members – for current members of the American or Canadian Auto Association. Code: AAA
- First Responders – thanks to all our police, fire, and EMS crew who keep us safe. Code: HERO
- K–12 Educators – for those who teach, counsel, and guide our youngest generation. Code: TEACH
- Military / Veterans – for your service, we salute all active duty and retired military. Code: SERVE
May not be combined with other offers and only one discount may be applied per reservation. Offer is subject to change.